Health Services Company Builds PMO for Government Projects

This case study outlines the challenges faced by a health services company in delivering a unified operations center for a state government contract. The lengthy bidding process and lack of project management expertise posed significant risks to the project's success. To address these challenges, the company partnered with Judge Consulting, which took the lead in managing the bid response and establishing a Project Management Office (PMO). Judge Consulting worked closely with the health services company's operations and IT teams to enhance internal capabilities and ensure efficient project delivery. As a result, the project was delivered on time and within budget, integrating a CRM system with a contact management system to support call center staff. Additionally, the establishment of a PMO equipped the organization with the necessary methodologies and skills for ongoing initiatives, thereby positioning it for future success in managing government contracts.