VirtualSoft Gaming Security Enhancement Case Study

This case study details how VirtualSoft, a Colombia-based online gaming technology company, has improved its gaming security and operational efficiency through the integration of Jumio's identity verification technology. VirtualSoft operates in 15 countries across Latin America and partners with 23 gaming operators. The company transitioned from a manual identity verification process to a 97% automated solution, significantly enhancing the player onboarding experience. The previous manual process was slow and resource-intensive, often leading to player frustration. Jumio's technology has enabled faster identity verification, allowing players to complete the process in seconds without human intervention. This automation not only reduces operational overhead but also addresses critical issues in the gaming industry, such as identity theft and duplicate accounts. The case study highlights the flexibility of KYC checks, which can be applied at various stages of the user journey, ensuring compliance with local laws while optimizing the experience for players and operators alike.