UNCLAIMED
Kapture CX
Overview
Kapture CX is an India-based company operating within the software industry, specifically focusing on Customer Relationship Management (CRM) software. Founded in 2014, the company employs between 51 and 200 individuals and has reported revenue of approximately 42 million USD. Kapture CX provides a range of software solutions designed to enhance customer experience through integrated platforms that consolidate various communication channels, including email, social media, chat, and telephony. A case study featuring StarQuik, an online grocery store, illustrates the application of Kapture's ticketing module, which enables efficient management of customer queries by converting incoming communications into tickets for categorization and prioritization. The integration of Kapture's tools has reportedly improved agent productivity and customer satisfaction by allowing agents to handle multiple inquiries simultaneously and providing in-app support for common customer issues. The company’s focus on enhancing operational efficiency through technology reflects its commitment to optimizing customer interactions in the CRM space.