2023 State of Healthcare Performance Improvement Report

This report presents the findings of the 2023 State of Healthcare Performance Improvement, focusing on the signs of stabilization within hospitals and health systems following a challenging year in 2022. It details the ongoing workforce-related challenges, including staffing shortages that have led to 66% of organizations operating below full capacity. The report outlines various strategies organizations are employing to recruit and retain staff, acknowledging the long-term nature of these efforts, particularly in nursing. Financial performance is also discussed, with a significant percentage of respondents facing challenges related to debt covenants and increased claims denials impacting revenue cycles. Supply chain issues, particularly concerning distribution delays, are highlighted, along with measures organizations are taking to mitigate these challenges. The report concludes with insights into wage pressures, indicating that staffing shortages have resulted in increased wages, particularly for clinical staff, with many organizations reporting salary increases exceeding 6%.