Game Company Enhances Multiplayer Experience with Keysight AppStack

This case study outlines how a game company headquartered in California improved its global multiplayer gaming experience by implementing Keysight AppStack. The company aimed to expand its game coverage into six new countries while reducing customer resolution time and unknown outages. Challenges included slow response to support tickets and operational difficulties hindering network expansion. The implemented solutions enhanced support ticket information and provided real-time metrics, leading to a significant increase in active subscribers from 7 million to 10 million and a revenue growth of 15%. The company also achieved a 45% reduction in trouble ticket resolution time and a 25% decrease in operational costs. The study details the importance of network visibility and application intelligence in resolving gameplay issues, ultimately enhancing player satisfaction and retention. By leveraging granular user data, the company improved its understanding of customer problems, leading to quicker resolutions and a more efficient software development process.