Khoros

Overview

Khoros is a software company based in the United States, specializing in customer relationship management (CRM) solutions. Founded in 2019, the company employs between 1,001 and 5,000 individuals and reported a revenue of approximately $252 million. Khoros offers a digital service platform designed to enhance customer engagement across various channels, including social media, text, messaging, chat, and web. The company's service solutions aim to streamline customer interactions by enabling organizations to manage inquiries efficiently through an intuitive agent workspace, which incorporates automation and self-service options. Khoros emphasizes the importance of a digital-first approach, allowing businesses to reduce operational costs while improving customer satisfaction and agent productivity. Their published documents include a technical overview of Khoros Service, which outlines the platform's capabilities in managing high volumes of customer conversations and enhancing service delivery. Additionally, a case study featuring Ultra Mobile illustrates practical applications of Khoros' solutions in real-world scenarios, demonstrating the effectiveness of their service offerings in the CRM landscape.

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