Summary
This document is a fact sheet detailing the ITIL 4 Managing Professional training offered by Kinetic IT. It outlines the structure of the training, which includes a blended format of remote classroom sessions and online self-study modules. The training aims to equip participants with the necessary skills to obtain the Drive Stakeholder Value (DSV) and Direct, Plan and Improve (DPI) certifications, which are essential for achieving the ITIL 4 Managing Professional qualification. The fact sheet describes the learning outcomes, which include understanding customer journey design, stakeholder relationship management, and continual improvement practices. It also emphasizes the accreditation of Kinetic IT as a training provider and examination center for PeopleCert, ensuring compliance with international standards. The target audience for this training includes operations and people managers involved in strategic direction and stakeholder integration. Additionally, the document mentions examination details and the inclusion of certification exams within the course fee.
