ServiceNow Ecosystem Partners Quadrant Report May 2024

This document is a quadrant report analyzing the ServiceNow ecosystem in Australia, focusing on the attractiveness of providers' portfolios and their competitive strengths. It highlights the growth of ServiceNow, which has shown significant revenue increases, particularly in the Australian market, with a reported revenue just below $9 billion in 2023, growing at 26 percent over the previous year. The report details the introduction of new features and capabilities, including the Now Assist GenAI platform and enhancements in document intelligence solutions. It discusses the importance of integrated solutions for ServiceNow clients and the role of partnerships in driving innovation. The report also examines the current state of the services market, noting the demand for skills and certification, the impact of mergers and acquisitions, and the evolving requirements for achieving Elite partner status. Overall, it presents a comprehensive view of the ServiceNow ecosystem's growth and the factors influencing its development in the region.