Global Investment Firm Communication Transformation Case Study

This case study details the transition of a global investment management firm from Cisco-based voice and video solutions to a fully integrated Microsoft Teams environment. The firm faced challenges due to the need for a deadline-driven migration involving multiple stakeholders and nine different PSTN carriers. Kinly’s Managed Services facilitated a seamless transition, ensuring minimal disruption to thousands of employees worldwide. Key results included a smooth migration to Microsoft Teams, full integration of UCaaS Microsoft Teams Voice, and improved room utilization insights through real-time reporting. The solution encompassed proactive voice and video monitoring, management of Microsoft Teams Voice services, and streamlined integration with various providers. Kinly's dedicated support team ensured high service uptime and adherence to strict change management policies, meeting the firm's regulatory requirements. The transition improved communication quality and allowed IT teams to focus on strategic initiatives. Future plans involve integrating emerging technologies and expanding technology solutions across the corporate network.