Arch Collaborative EHR Experience Awards Criteria

This document is a guide detailing the criteria and objectives for the KLAS Arch Collaborative EHR Experience Awards. The mission of the Arch Collaborative is to enhance the clinician EHR experience globally. The EHR Experience Pinnacle Award recognizes organizations achieving a Net EHR Experience Score (NEES) of 75.0 or higher for nurses and 60.0 or higher for physicians. The Breakthrough Recognition is awarded to organizations that improve their NEES by at least 15 points between measurements. The document outlines the requirements for eligibility, including response rates, survey criteria, and the calculation of the NEES using a five-point Likert scale. It emphasizes the importance of intentional efforts to improve clinician satisfaction with EHR systems. Key dates for the 2025 awards are also provided, including measurement cutoffs and notification timelines.