Arch Collaborative EHR Experience Survey Guide

The document is a guide for organizations participating in the Arch Collaborative aimed at improving Electronic Health Record (EHR) satisfaction among clinical end users. It outlines the process for setting up an EHR Experience Survey, which typically takes 3-6 months to complete. The guide details the roles of the KLAS Provider Success Manager (PSM) and the necessary steps for effective survey implementation, including scoping calls, survey edits, data collection, and analysis. It emphasizes the importance of collaboration among various stakeholders, including clinical and IT teams, to ensure a successful project. The guide also describes the structure of the survey, which consists of approximately 35 questions designed to capture clinicians' experiences with the EHR. Additionally, it provides recommendations for organizations conducting repeat measurements and highlights the significance of benchmarking responses to improve EHR satisfaction.