Transforming Field Work Management at Arizona Public Service

This case study details the transformation of field work management at Arizona Public Service (APS) through the implementation of KloudGin’s cloud-native solution. APS, the largest energy provider in Arizona, faced challenges with their legacy Oracle Mobile Workforce Management system, which was set to become unsupported. The limitations of the legacy system included operational hurdles, usability issues for field technicians, and a lack of modern customer communication features. The goal was to replace this system with a solution that would enhance operational efficiency, improve customer experience, and ensure data integrity. KloudGin's platform provided real-time capabilities, integrated multiple applications, and streamlined workflows. It enabled offline access for field technicians and improved customer communication through notifications. The implementation resulted in a significant reduction in scheduling time, increased on-time arrivals, improved customer satisfaction, and a complete transition to paperless workflows, thereby modernizing APS's field operations and setting a foundation for operational excellence.