Crawford Selects KnowBe4 Defend and Prevent for Email Security

This case study details Crawford & Company's selection of KnowBe4 Defend and Prevent to enhance their Microsoft 365 email security. The company, a leading provider of claims management services, recognized the need to improve their email security due to the increasing sophistication of phishing attacks and the importance of protecting sensitive client data. The case study outlines how Crawford evaluated KnowBe4's anti-phishing platform, which employs a zero-trust model and utilizes machine learning and natural language processing to detect and mitigate inbound threats. Additionally, the study discusses the capabilities of KnowBe4 Prevent, which aims to reduce the risk of outbound data loss caused by human error. The platform analyzes real-time risks associated with email communications and provides unobtrusive prompts to guide employees in maintaining data security. Ultimately, Crawford's decision to implement these solutions reflects their commitment to minimizing risk and safeguarding client information.