How First Community Credit Union Reduced Phishing Risk by 97%

This case study details the efforts of First Community Credit Union (FCCU) in enhancing its email security through a comprehensive security awareness training program. The document outlines the challenges faced in a high-risk industry and the strategies implemented to build a mature cybersecurity culture. It highlights the partnership with KnowBe4, which has been instrumental in developing effective training methods and resources. The case study presents specific metrics, such as a 97% reduction in phishing risk and over 90% training completion rates among employees. It also discusses the integration of artificial intelligence tools, such as KnowBe4's AIDA, to personalize training and improve employee engagement. The document emphasizes the importance of human involvement in cybersecurity and how FCCU has successfully lowered its Phish-prone™ Percentage from 30% to 1%. The case study concludes with insights on future goals and the ongoing commitment to maintaining a robust security posture against evolving threats.