MESA Enhances IT Security and Employee Training

This case study outlines MESA's initiatives to improve its IT security posture and enhance employee training through the implementation of KnowBe4's Security Awareness Training platform. MESA, a provider of cathodic protection systems, recognized the need to strengthen its cybersecurity measures due to its critical infrastructure role. The organization began its partnership with KnowBe4 in late 2018, aiming to elevate employee awareness and reduce the high Phish-prone Percentage (PPP) of 52%. MESA adopted a customized training approach, integrating KnowBe4's platform with its Learning Management System and conducting monthly phishing campaigns to test employee readiness. The study documents significant improvements, with the PPP decreasing to 8.6% over five years. Additionally, MESA implemented PhishER, which automated incident response and saved the IT team substantial time by resolving suspicious emails efficiently. The case study concludes with MESA's commitment to continuous improvement in security measures and employee development.