Publix Employees Federal Credit Union Security Case Study

This case study details the initiatives taken by Publix Employees Federal Credit Union (PEFCU) to enhance member security against phishing and social engineering attacks. The document outlines the challenges faced by PEFCU, particularly the targeting of its leadership team by bad actors. It describes the collaboration with KnowBe4 to implement a comprehensive human risk management strategy. Key components of this strategy include the use of KnowBe4’s Defend™, Prevent™, and PhishER™ products, which provide proactive incident response and training for employees. The case study highlights significant improvements, such as an 89% reduction in the Phish-prone™ percentage and a 100% training completion rate among staff. It emphasizes the importance of creating a security-focused culture within the organization, where employees are empowered to recognize and report potential threats. The document concludes with insights on the effectiveness of the partnership with KnowBe4 in maintaining a secure environment for PEFCU's members.