Secret Escapes Case Study on Security Awareness Training

This case study details the efforts of Secret Escapes, a luxury travel company, to enhance its security posture through the implementation of a security awareness training program. Following the appointment of Chief Technology Officer Eirik Pettersen in 2017, the organization recognized the need for a dedicated security team and began prioritizing the development of a human firewall. The study outlines the challenges faced, including a rise in CEO fraud attempts and inadequate results from a previous training provider. Secret Escapes selected KnowBe4 as their new training platform due to its comprehensive content and cost-effectiveness. The case study highlights the successful reduction of the employee Phish-prone Percentage from 17.9% to 4.4%, showcasing improved security awareness. It also discusses the integration of policy management features and the ongoing training initiatives that foster a culture of security within the organization. The findings emphasize the importance of continuous training and testing in maintaining a secure environment.