Summary
This case study details the Workday deployment conducted by Crossroads Treatment Centers (CTC) beginning in late Spring 2022. The document outlines the challenges faced during the Test phase, including ineffective project management, low-quality tenant migration, and inconsistent results from an automated testing tool. To address these issues, CTC engaged Kognitiv for dedicated project management focused on Workday. The advisory team identified a foundational configuration issue that disrupted test scenarios, facilitating a resolution that minimized testing delays. The report describes how Kognitiv implemented established tools to enhance project delivery and defined governance to support CTC's post-implementation optimization. Following the successful go-live, CTC focused on system enhancements and staff upskilling, achieving notable business adoption in their initial period. The case study includes metrics such as project duration, weekly hours, and team makeup, providing an overview of the organizational context and the impact of Kognitiv's support throughout the deployment process.
