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Kraken
Overview
Kraken is a UK-based company operating within the Computers and Technology sector, specifically focusing on computer software solutions. With a workforce of over 1,000 employees and reported annual revenue of approximately $200 million, Kraken is positioned to address the evolving needs of various industries, notably in the energy sector. The company is referenced in a technical report by Frost & Sullivan, which discusses digital platforms for customer care and engagement in energy utilities. This report highlights the importance of customer care systems, including billing and customer information systems, as essential components for power retailers transitioning to clean energy service providers. It notes that these digital systems are critical for enabling greenhouse gas reductions and improving energy efficiency through the integration of distributed energy resources. The report also mentions the competitive landscape in which Kraken operates, emphasizing the need for innovative features and functionalities to meet the demands of deregulated energy markets. Overall, Kraken's expertise appears to align with the growing emphasis on digital transformation in customer engagement within the energy sector.