Everise Implements Krisp Noise Cancellation Technology

This case study discusses Everise's implementation of Krisp noise cancellation technology to address background noise issues during customer calls in a remote work environment. The shift to remote work during the pandemic introduced challenges, particularly in maintaining customer satisfaction due to increased background noise complaints. Everise, a global customer experience company, sought a software solution to enhance audio clarity for their agents. After evaluating various options, they adopted Krisp, which integrates seamlessly with existing conferencing tools. The deployment led to a significant reduction in noise complaints and improved customer satisfaction scores. Agents reported increased confidence during calls, as they could effectively manage background distractions. The case study highlights the successful rollout of Krisp across Everise's workforce and its inclusion as a standard offering in sales proposals, showcasing its impact on both operational efficiency and customer experience.