Improving Healthcare Diagnostics Operations on AWS

This technical report outlines the challenges and solutions faced by a healthcare diagnostics provider in optimizing its operations on Amazon Web Services (AWS). The organization, which operates thousands of diagnostics labs, encountered difficulties due to legacy software, manual patching processes, and limited visibility across its cloud environment. To enhance system availability and security, the provider sought a partnership with Kyndryl to implement necessary changes. The report details the collaborative efforts that led to the development of an automated operating model focused on integrated observability, automation, and cost control. Key AWS services such as Amazon CloudWatch, AWS CloudTrail, and Datadog were utilized to create a unified monitoring dashboard. Additionally, the implementation of AWS Systems Manager facilitated automated patching processes. The partnership resulted in significant improvements, including a 99.8% increase in system availability and an 88% reduction in technical support tickets. The report concludes with measurable benefits and insights gained from the upgrade process.