Kyndryl AI Governance Framework and Practices

This document is a technical report detailing Kyndryl's AI governance framework and practices for the responsible deployment and maintenance of artificial intelligence systems. It outlines the principles, practices, and processes that Kyndryl adheres to in order to manage AI systems both internally and for enterprise customers. The report emphasizes a principles-based approach to AI governance, highlighting six fundamental principles: Transparency and Explainability, Detect and Reduce Bias, Privacy and Confidentiality, Safety and Security, Accountability, and Education and Training. Additionally, it describes the AI governance framework, which includes the Kyndryl AI Policy and AI Management System, aimed at promoting AI literacy and best practices. The report also discusses the establishment of internal governance bodies, such as the Kyndryl AI Board and Governance Committee, that oversee AI strategy and compliance with regulatory requirements. Furthermore, it details Kyndryl's efforts in AI literacy, training, and awareness to equip employees with the necessary skills to navigate the evolving AI landscape.