Provider Shadow Coaching Program Overview

The document is a guide detailing the Provider Shadow Coaching Program developed by L.A. Care Health Plan in collaboration with the Sullivan Luallin Group. This program aims to enhance patient experiences through shadow coaching, where experienced doctors observe patient interactions and provide feedback. The guide outlines the process, starting with an introductory phone call to establish expectations and goals, followed by a shadow activity where the coach observes the provider during patient consultations. A written report summarizing observations and recommendations is provided within three business days. Additionally, the program includes a two-week follow-up call to discuss progress and a three-month survey data review to analyze patient feedback. Participants also gain access to online courses from Astute Doctor Education for twelve months, aimed at improving physician-patient communication. The document also introduces the training team, highlighting the expertise of Dr. Andrew Golden and Dr. Daniel Slater in physician-patient communication.