Checklist for Choosing a Language Services Provider

This document is a checklist designed to assist organizations in selecting a language services provider. It outlines essential criteria that organizations should consider when evaluating potential vendors. The checklist includes questions regarding the provider's experience, service offerings, and availability, such as whether they provide over-the-phone interpretation, video remote interpreting, and translation services. It also addresses the reliability and stability of the provider, including their recruiting requirements for interpreters and translators, training protocols, and quality assurance measures. Additionally, the document emphasizes the importance of client support and technical assistance, detailing aspects such as customer service availability and support included in service agreements. The checklist aims to help organizations ensure they choose a provider that meets their needs effectively, thereby improving communication with limited English proficient or Deaf and Hard of Hearing populations.