Language Translation Services for Humanitarian Aid

This case study documents the collaboration between LanguageLine Solutions and a leading international aid and relief organization focused on responding to humanitarian crises. The organization serves approximately 26 million people annually, providing essential services such as healthcare and education. Language translation and localization are crucial for effective communication with diverse stakeholders, including employees, volunteers, and refugees. The case study outlines the challenges faced in translating content from US English into various languages, including French and Modern Standard Arabic, as well as lesser-known dialects. It describes how LanguageLine Solutions implemented a summary transcription service to reduce costs and streamline processes. Additionally, the development of customized style guides and best practice training for the client’s staff improved translation quality and consistency. The results indicate that these strategies enabled the organization to translate more content efficiently while maintaining effective communication with those in need across the globe.