Video Interpreting Best Practices for Pediatric Patients

This case study presents best practices for implementing video remote interpreting (VRI) in children's hospitals, specifically focusing on pediatric patients who are limited English proficient or Deaf/Hard of Hearing. The document outlines the challenges faced by healthcare providers in communicating effectively with young patients and their families. It highlights the experiences of three leading children's hospitals in the U.S. that have successfully integrated VRI into their services. The case study discusses the positive impact of VRI on patient outcomes, including improved understanding, increased satisfaction, and enhanced communication. It also details the preferences of children and families regarding video interpreting, noting that many find it less intimidating and more private than in-person interpreting. Additionally, the document addresses scenarios where VRI may not be suitable, such as complex discussions or when dealing with certain disabilities. Overall, the case study serves as a resource for healthcare organizations looking to enhance language access for pediatric patients.