Building Repeatable Business Transformation Capability

This document is a Forrester Consulting thought leadership paper commissioned by SAP that evaluates the state of business transformation readiness across organizations. It outlines the challenges organizations face in executing transformation initiatives effectively. The paper presents findings from a global survey of 1,007 senior decision-makers, revealing that while many organizations run multiple transformation efforts, they often lack a cohesive strategy, leading to fragmented execution. The study identifies five key dimensions of transformation management maturity: strategy and leadership, applications and technology, process, data, and people and culture. Only a small percentage of firms qualify as transformation leaders, indicating significant gaps in governance and cultural alignment. The findings emphasize the importance of integrating strategy, processes, technology, and culture to build a repeatable transformation capability that enhances agility and execution speed. Additionally, the paper discusses the role of data quality and human dynamics in successful transformation efforts.