Baptist Health Arkansas Discharge Processing Improvement Case Study

This case study details the operational improvements achieved by Baptist Health Arkansas through the implementation of LeanTaaS’ iQueue for Inpatient Flow. The healthcare system, which operates 10 acute-care hospitals, faced challenges in discharge planning and operational efficiency due to inconsistent processes and lack of data transparency. To address these issues, Baptist Health partnered with LeanTaaS to streamline workflows and enhance patient access. The initiatives included improving discharge velocity, enhancing care progression with accurate discharge predictions, and enabling proactive capacity management. The implementation resulted in significant improvements, including a 32% reduction in discharge processing time, a 25% reduction in opportunity days, and a 34% reduction in GMLOS variance. Additionally, the organization experienced a 23% increase in patient transfers and a 6% increase in admissions. The case study highlights the effectiveness of AI-driven automation and data-driven insights in transforming operational practices within the healthcare system.