Texas Oncology iQueue for Infusion Centers Implementation

This case study details the implementation of iQueue for Infusion Centers at Texas Oncology, aimed at increasing patient capacity without expanding physical clinic space. The document outlines the challenges faced, including the need for improved chair utilization and the necessity to manage resources effectively during the COVID-19 pandemic. It presents the results from the first 14 clinics that adopted the iQueue system, highlighting significant improvements in scheduled appointment volumes and chair utilization. Specifically, 86% of the locations reported an increase in average scheduled appointments, while 64% saw a rise in daily scheduled patient hours. The case study further details the outcomes for specific centers, noting increases in median chair utilization and overall patient throughput. The findings underscore the effectiveness of the iQueue system in optimizing clinic operations and enhancing patient care delivery during challenging times.