Understanding Infusion Capacity and Utilization Metrics

This guide details the concepts of infusion capacity and utilization metrics within infusion centers. It begins by explaining the limitations of capacity due to resources such as chairs, nurses, and pharmacy availability. The document outlines two types of utilization: scheduled utilization, which compares scheduled patient hours to total template hours, and actual utilization, which measures completed patient hours against the optimized template. It emphasizes the importance of understanding effective chair utilization versus overall utilization, highlighting that effective utilization reflects achievable capacity given real-world constraints. The guide further explains how to find utilization metrics using the iQueue for Infusion Centers application, detailing the Executive Summary and Operations Digest sections. Additionally, it discusses how utilization metrics can indicate opportunities for growth and the need for operational adjustments based on actual versus scheduled utilization. The document concludes by encouraging leaders to focus on effective chair utilization to inform budget planning and support data-driven decisions for future growth.