Summary
This document is a product sheet detailing the Service Level Agreements (SLAs) offered by Leaseweb for its dedicated server customers. It outlines the benefits of both Basic and Extended SLAs, emphasizing the importance of reliable support for critical business operations. The Basic SLA includes 24/7 support from certified engineers, hardware checks, and hardware replacement services. For customers requiring enhanced support, the Extended SLA provides faster response times, priority access to engineers, and reduced rates for advanced support. The document describes various advanced support services such as server maintenance, software configuration, and performance tuning. It also lists features available in the customer portal, including ticketing systems and live chat. Additionally, the product sheet specifies different SLA packages—Basic, Bronze, Silver, Gold, and Platinum—each with distinct features and pricing structures. Customers are encouraged to contact Leaseweb representatives to determine the most suitable SLA for their needs.
