Esri's Accessibility Improvement through VPAT Reporting

This case study outlines how Esri, a leading provider of geographic information system (GIS) software, enhanced its product accessibility by collaborating with Level Access to utilize Voluntary Product Accessibility Template (VPAT) reporting. The objective was to improve the usability of their software for all clients, including those with disabilities. Esri recognized the importance of accessibility, particularly after the release of WCAG 2.0, and sought to document their accessibility conformance through standardized accessibility conformance reports (ACRs). Level Access provided expert evaluations and actionable guidance, enabling Esri to address accessibility challenges in their complex software products. The partnership facilitated training for Esri's teams, promoting the integration of accessibility throughout the software development life cycle (SDLC). As a result, Esri was able to communicate its commitment to accessibility effectively, improving client experiences and fostering brand loyalty. The ongoing efforts to maintain ACRs have also empowered Esri to proactively identify accessibility opportunities in new features, demonstrating a commitment to continuous improvement in accessibility practices.