Measuring Digital Accessibility Success with KPIs

This guide outlines key performance indicators (KPIs) essential for measuring the success of digital accessibility programs. It emphasizes the importance of reporting on performance to justify investments in accessibility and secure additional resources. The document introduces five KPIs that organizations can utilize to assess the effectiveness of their digital accessibility efforts. It discusses the necessity of establishing a baseline evaluation through automated scanning and manual testing to identify accessibility issues and their severity. The guide details how to track the resolution of critical issues, the average time taken to address these issues, and the changes in critical issues within key user flows and global templates. Additionally, it highlights the significance of monitoring the number of accessibility issues introduced by new updates to ensure that accessibility is integrated into the design process. The document also suggests using digital accessibility solutions to streamline reporting and improve data collection efficiency.