Summary
This audit report evaluates the service quality at Knoll House, conducted over two days on February 3rd and 4th, 2025. The assessment is based on the CQC Key Questions and Quality Statements, aligned with the Single Assessment Framework. The report outlines the overall service commentary, detailing the ratings for safety, effectiveness, caring, responsiveness, and leadership. The service received a 'Good' rating across all key questions. The audit methodology included observations, interviews with staff and residents, and document reviews to assess compliance with CQC standards. The report emphasizes the importance of person-centered care, effective communication, and risk management. It also notes that while systems for recording incidents and safeguarding were in place, there are areas for improvement in documentation and staffing levels during night shifts. The report concludes with a disclaimer regarding the advisory nature of the findings, indicating that the evaluation is based solely on evidence gathered during the visit.
