LiveOps, Inc.

Overview

LiveOps, Inc. is a company operating within the Corporate Services sector, specializing in outsourcing and offshoring solutions. With a workforce of approximately 201 employees and reported revenue of USD 49 million, LiveOps provides customer support services tailored to meet the needs of various industries. The company has implemented strategic outsourcing models, notably transitioning customer support operations to the Philippines, which has resulted in significant cost savings and enhanced scalability for clients. A case study highlighted that a global retailer achieved a 54% reduction in costs while maintaining high service quality through this transition. LiveOps utilizes a tiered agent model to ensure effective call handling and has established a consistent certification process to uphold performance standards across different locations. Additionally, LiveOps plays a role in training programs for clients, particularly in the insurance sector, where their agents assist in role-play scenarios to prepare new agents for live customer interactions. The company emphasizes flexibility and adaptability in its staffing solutions, enabling responsiveness to fluctuating demand.

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