UNCLAIMED
Livepro
Overview
Livepro is an Australian company founded in 2001 that specializes in knowledge management solutions, primarily serving the software and customer service sectors. The company offers a cloud-based platform designed to enhance operational efficiency and compliance for organizations, as evidenced by its case studies with clients such as Atlanticus and Hornsby Shire Council. These case studies highlight the challenges faced by organizations relying on outdated knowledge management systems, which often resulted in increased Average Handle Time (AHT) and compliance risks. Livepro's platform addresses these issues by centralizing critical knowledge, improving access to information, and facilitating quicker, more accurate responses from customer service agents. For instance, Hornsby Shire Council reported a reduction in AHT to under three minutes following the implementation of Livepro’s solution. The platform’s intuitive features and dynamic search capabilities enable agents to efficiently locate necessary information, thereby enhancing customer satisfaction and operational performance. Livepro's focus on providing effective knowledge management tools positions it as a key player in optimizing customer service operations across various industries.