Disaster Recovery and Business Continuity Plan

This document is a guide detailing the Disaster Recovery and Business Continuity Plan for LoanPro Software. It outlines the procedures and priorities for maintaining operations in the event of a disaster that disrupts service delivery for more than 24 hours. The plan specifies the order of recovery, starting with continuous software delivery, followed by support operations and customer service. It describes the architecture of the software applications designed for automatic scaling and fail-over capabilities to minimize downtime. Additionally, the document includes roles and responsibilities for team members during a disaster, customer notification processes, and the use of AWS infrastructure for data backup and recovery. The plan emphasizes geographic diversification of operations and personnel to mitigate localized disasters, as well as measures for specific scenarios such as database and server failures, security breaches, and loss of key personnel. Overall, it provides a comprehensive framework for ensuring business continuity and rapid recovery.