Summary
This case study details the logistics operations of a Fortune 50 parcel leader in North America, which manages a multimodal freight forwarding network that processes over one million freight shipments annually across a 120-country footprint. The company faced significant challenges due to an outdated operating model that could not accommodate its growth. Key issues included an ineffective freight platform, a lack of integration between mid-mile and warehouse systems, and the need for distinct decision-making logic for different fleet types. To address these challenges, Locus implemented an all-mile decisioning layer that integrated various operational agents to streamline dispatch, routing, and delivery processes. The results included uncovering over $14 million in unused capacity and improving the weekly execution rate from 75% to 92%. The new system now supports over one million shipments per year with high reliability and traceability, demonstrating the effectiveness of the implemented solution.
