Febelco Case Study on IT Infrastructure Improvement

This case study details how Febelco, Belgium's largest pharmaceutical wholesaler, transformed its IT infrastructure using LogicMonitor's LM Envision platform. Febelco faced significant challenges with a fragmented monitoring system comprising six different tools, leading to reactive troubleshooting and increased risk of service disruptions. The implementation of LM Envision provided a unified observability platform that enhanced visibility across their IT environment, reduced troubleshooting time by 75%, and eliminated major outages since deployment. The AI-driven anomaly detection feature allowed for quicker identification of issues, significantly improving operational efficiency. The case study outlines the key outcomes of this implementation, including improved service continuity, reduced alert fatigue, and the ability to focus on strategic initiatives without increasing headcount. Additionally, it emphasizes the critical role of observability in ensuring timely medication deliveries to over 3,200 pharmacies, thereby highlighting the importance of resilient IT infrastructure in the pharmaceutical logistics sector.