IG Case Study on Risk Reduction through Observability

This case study outlines how IG, a leader in online trading, addressed significant challenges related to infrastructure monitoring and regulatory compliance by implementing LogicMonitor's observability solutions. The document details the issues faced with their previous monitoring tool, SolarWinds, which resulted in instability, blind spots, and difficulties in proving compliance with regulatory standards such as the EU's Digital Operational Resilience Act (DORA) and the Monetary Authority of Singapore (MAS). Following the adoption of LogicMonitor, IG experienced improved uptime, faster incident detection, and a centralized view of infrastructure logs. The case study highlights key outcomes, including a 39% reduction in alert noise and estimated savings of £2 million in virtualization capacity planning. It also discusses IG's plans for future automation and integration of additional data sources to enhance observability. The findings emphasize the importance of observability in maintaining compliance and operational resilience in the financial services sector.