SAP Network Monitoring Transformation Case Study

This case study details how SAP implemented a unified, SaaS-based observability solution to enhance its network monitoring capabilities during a significant transition to software-defined networking (SDN). The document outlines the challenges faced by SAP's internal Office Network Technologies department, which relied on fragmented legacy tools that hindered their ability to maintain control and visibility over their network infrastructure. The urgency of the SDN rollout necessitated a rapid and scalable solution. After evaluating multiple vendors, SAP selected LogicMonitor for its SaaS model, which provided immediate insights and supported the integration of various monitoring tools into a single platform. The results included faster troubleshooting, improved visibility, and a more proactive monitoring approach. The case study also highlights the strategic impact of LogicMonitor on SAP's operational efficiency and sustainability goals, emphasizing the importance of real-time data and inter-departmental collaboration.