Syngenta's IT Transformation with LogicMonitor Edwin AI

This case study details Syngenta's implementation of LogicMonitor's Edwin AI to enhance its IT operations. Syngenta, a global agricultural company, faced significant challenges in managing a complex IT infrastructure that included 9,000 devices across 400 locations. The existing monitoring solutions were inadequate, leading to excessive alert volumes and slow incident resolution. The case study outlines how Syngenta evaluated various tools before selecting LogicMonitor for its AI-powered capabilities, rapid deployment, and minimal on-premises management. The implementation of Edwin AI resulted in an 80% reduction in alert volume and a 30% faster mean time to resolution (MTTR). Additionally, it automated routine tasks, allowing the IT team to focus on strategic initiatives rather than maintenance. The study also highlights future plans for leveraging Edwin AI, including predictive insights and actionable recommendations to further improve IT operations. Overall, the case study illustrates the transformative impact of LogicMonitor on Syngenta's IT management and operational efficiency.