Topgolf Case Study on Monitoring Solutions

This case study details how Topgolf implemented LogicMonitor's hybrid monitoring solution to enhance operational efficiency and improve player experiences across its global venues. Topgolf, a leader in golf entertainment, faced challenges with monitoring complexity and operational blind spots due to the use of multiple disparate tools. The need for a comprehensive solution became critical as the company expanded, aiming to maintain high service levels and meet player expectations. LogicMonitor provided a single platform that consolidated monitoring data from various systems, enabling proactive issue detection and comprehensive visibility. The implementation process began with a proof of concept at a single venue, which demonstrated the effectiveness of LogicMonitor's observability platform. Following successful testing, Topgolf standardized the rollout across all locations, allowing for real-time issue resolution and improved operational efficiency. Key outcomes included a significant reduction in mean time to resolution for critical issues and enhanced scalability to support rapid growth.