University of Western Australia IT Efficiency Case Study

This case study details the University of Western Australia's (UWA) implementation of LogicMonitor's hybrid observability platform, LM Envision, to enhance IT visibility and operational efficiency. UWA faced significant challenges with fragmented monitoring systems, excessive alert volumes, and limited visibility across IT teams, which disrupted critical operations. By adopting LM Envision, UWA achieved a reduction in daily critical alerts from 250 to as few as 10–25, significantly minimizing alert fatigue. The platform enabled over 200 stakeholders to access unified visibility, fostering improved collaboration and faster incident response. The case study outlines how UWA transitioned from reactive incident management to proactive system health management, thereby enhancing service resilience and supporting uninterrupted educational services. Key benefits highlighted include a 90% reduction in alert noise and improved operational efficiency without increasing headcount. The document emphasizes the importance of observability in complex university environments and the strategic advantages gained through effective IT monitoring.