Expression of Interest for Medical Insurance Services

This document is an Expression of Interest (EOI) issued by Safaricom PLC for the provision of Medical Insurance Brokerage and Administration Services. The EOI aims to identify qualified insurance brokers and administrators capable of delivering comprehensive services to manage Safaricom's medical insurance scheme effectively. It outlines the requirements for interested bidders, including the need for strategic advice, cost containment measures, and the coordination of wellness programs for employees. The document specifies the scope of services required, including insurance policy placement, administration support, claims management, provider network development, and employee communication. Furthermore, it details the expectations for the broker in terms of risk management, quality of service, and compliance with local regulations. The current contract for these services expires on December 31, 2024, and the new contract is expected to commence on January 1, 2025, for a period of two to three years.