Global Cloud Telephony Request for Proposal

This document is a Request for Proposal (RFP) for a global cloud telephony solution. It outlines the company's current telephony landscape and the strategic decision to replace legacy systems with a cloud-based solution. The RFP emphasizes the importance of providing detailed company and project overviews to help suppliers tailor their proposals effectively. Key project objectives include vendor rationalization, consolidation of legacy PBX systems, modernization of communication tools, and ensuring compliance with local regulations. Additionally, the document specifies the need for a scalable telephony infrastructure that integrates with Microsoft Teams and leverages AI capabilities. The RFP also details the project timeline, including milestones for supplier engagement and submission deadlines, and encourages suppliers to seek clarifications to enhance the quality of their responses. By providing comprehensive information, the RFP aims to facilitate a successful vendor selection process and implementation of the new telephony solution.