Unblocking Access Barriers with Oracle-Integrated Workflows

This case study outlines the implementation of Oracle-integrated workflows at SJ Health to improve patient access to healthcare services. SJ Health serves a patient population with significant barriers to healthcare, with many patients relying on California's Medi-Cal program. The integration with Luma has allowed patients to self-schedule appointments online and manage their appointments via text, which has significantly reduced no-show rates from 30% to 22%. The system automates appointment reminders and allows for bi-directional data flow with Oracle Health EHR, enhancing the patient experience and operational efficiency. The case study details how these changes have led to a net gain of $500K in annual revenue due to better schedule utilization and reduced operational costs associated with managing multiple disconnected systems. The integration was completed in under a month, demonstrating the effectiveness of streamlined workflows in improving patient access and organizational performance.