Leading Health System Preoperative Care Transformation

This case study details the transformation of preoperative care at a leading U.S. Integrated Delivery Network (IDN) through the implementation of Lumeon's automated preoperative readiness solution. The objective was to reduce the administrative burden on preoperative care teams while enhancing patient engagement and optimizing the patient journey. The solution enabled 70% of patients to be fast-tracked into surgery without requiring in-person visits, utilizing a digital care plan that included a pre-anesthesia assessment and automated patient communications. The study outlines the significant results achieved, including a 66% increase in overall clinical productivity and a 90% completion rate for digital assessments. The automated process also minimized unnecessary tests and in-person visits, allowing care teams to focus on high-risk patients who required additional support. Overall, the implementation of this digital orchestration engine improved efficiency and patient experience in the preoperative phase of care.