Charles River Laboratories Process Automation Case Study

This case study details how Charles River Laboratories (CRL), a global leader in drug research and development, streamlined its process automation through the implementation of M-Files. With over 20,000 employees, CRL faced challenges in managing tens of thousands of documents annually, which are critical for drug approval submissions. The case study outlines the inefficiencies of CRL's previous document management system, which led to significant time loss and operational challenges. By adopting M-Files, CRL achieved substantial improvements, including saving 9,600 hours annually and an estimated $2.4 million in costs. The study emphasizes the importance of metadata in enhancing document workflows and ensuring compliance with regulatory requirements. It also highlights the collaborative nature of CRL's processes, which involve multiple stakeholders in the preparation of study protocols. The successful integration of M-Files has allowed CRL to optimize its operations, improve reporting standards, and maintain a competitive edge in the industry.