Summary
This document is a guide detailing the M-Files Managed Services, which aims to support businesses in optimizing their M-Files solutions. It outlines the dedicated Managed Service team's commitment to collaborating with clients to meet their evolving business goals. The guide describes the delivery process, which includes monthly planning sessions with a designated Service Manager or Solution Consultant to prioritize tasks based on allocated hours. It emphasizes the importance of continuous improvement and user adoption through targeted communication and training aligned with customer requirements. The document also lists various services provided, including application-level support, training, strategic service planning, and risk management. Additionally, it explains the different service packages available, ranging from 4 to 48 hours per month, allowing businesses to select a level that suits their needs. The guide concludes with contact information for further inquiries about maximizing the return on investment in M-Files solutions.
